Alterations & Returns
If you wish to alter/exchange your shirt for different size or replace with another shirt from our collection,
- Unused, undamaged and unwashed in original packaging.
- You can raise an exchange request for delivered orders by reaching out to us on Whatsapp at 9310655706 (text only) or mail us at firstname.lastname@example.org with your customer order id (ESTILOR#####) within 30 days of delivery.
- Specify the reason for exchange in the your message. In case of return, kindly also attach an image of the product.
- Our team will process the ticket and reach out in case any further details are required from you. In most cases we will book a reverse shipment and get the item picked up from customer location. In the instance that we are unable to book a reverse order as sometimes a pin-code may not be serviceable for reverse shipments, we request the customer to ship the item back to our warehouse.
- Pack the item(s) securely in their original packaging for handover to the courier agent at time of collection
- The turnaround time for exchanges is 6-9 business days, though we will try to get it to you sooner.
Returns (Only store credit)
In case of a return, the customer will receive a full refund in the form of store credit. Credit will be valid for 100 days from date of issue for the original order amount and cannot be clubbed with any other promotional offers active at the time of redemption.
Payment refund will only be made in case of a product with a manufacturing defect.
A return(store credit) will be generated only if:
- The product is unworn, unstained and in a condition suitable to be resold.
- The product is not damaged.
- The product must also be sent back in the same packaging box in which it was delivered to you.
Please note - You not liking the product is not valid reason for amount refunds, only manufacturing defects validates an amount refund. House of Estilor reserves the right to validate refunds. There may be slight variations in the website images and actual product colors owing to studio lighting for the shoots and differing mobile screen resolutions. Rest assured, the items shipped are the same one's used in the studio shoot.
In the instance that we are unable to book a reverse order for some reason, then the item will have to be shipped by you to our office address at -
506, Udyog Vihar, phase 5, behind Oberoi hotel, Gurgaon -122016.
Exchange items are dispatched within 24hrs once the original items are delivered back to us.